Refund Policy

Refund Policy

Thank you for choosing 1776 Bin Cleaning. We aim to provide reliable, eco-friendly bin cleaning services and ensure your satisfaction. This Refund Policy explains when refunds may be issued and how to request one.

  1. Service Satisfaction Guarantee

  • If you are not satisfied with the quality of a completed bin cleaning, contact us within 24 hours of the service. We will evaluate the issue and, at our discretion, offer one of the following:

    • A complimentary re-clean of the affected bins within a reasonable timeframe, or

    • A partial or full refund if we determine the service did not meet the agreed standards and a re-clean is not feasible.

  1. Cancellations and Prepaid Services

  • Same-day cancellations: If you cancel on the day of the scheduled service, no refund will be issued unless we are able to reschedule without additional charge.

  • Cancellations at least 7 days before the scheduled service: Full refund of any prepaid service fees, or credit toward a future service, at your choice.

  • For recurring or subscription services: Cancel at least 7 days prior to your next scheduled service date to avoid being charged for that service. Refunds for prepaid recurring services will be prorated based on completed services.

  1. Missed Appointments and Access Issues

  • If our technicians arrive on time and are unable to access the bins due to locked gates, dogs, or other obstructions, the appointment may be considered a completed visit and no refund will be issued. We will attempt to contact you and may reschedule; additional fees may apply for a repeat visit.

  • If we miss a scheduled appointment due to our error, we will reschedule the service at no additional charge or offer a full refund for that visit.

  1. Payment Disputes

  • Contact our customer service first to resolve disputes. If you paid by credit card and need to dispute a charge after our review, follow your card issuer’s dispute process. We will cooperate fully with any legitimate investigation.

  1. How to Request a Refund

  • Provide your name, service address, date of service, and a brief description of the issue. Photos or videos of the problem can help expedite review.

  • Contact method: Call our customer service during business hours or send an email. (Contact details are provided separately on your invoice and booking confirmation.)

  • We will acknowledge your request within 2 business days and aim to resolve refund requests within 10 business days.

  1. Exceptions and Limitations

  • Refunds will not be issued for normal bin wear and tear, pre-existing structural damage, or cosmetic issues unrelated to our service.

  • We are not responsible for odors or residue caused by biological or hazardous waste that require specialized remediation beyond our standard services; such situations will be evaluated case-by-case.

  • Fraudulent or abusive claims may result in denial of refund and possible termination of service.

  1. Changes to This Policy

  • We reserve the right to modify this Refund Policy. Any changes will be effective upon posting and will apply to future transactions.

If you have questions about this policy or need to request a refund, please contact our customer service with your service details.

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